Customer Service Associate (Dutch)
Shutterstock (New York, New York)
Description:
Shutterstock.com is an online royalty-free stock image and footage agency located in Manhattan, and we're looking for a new Dutch speaking Customer Service and Sales employee to augment our team. Regardless of your experience, you should have a keen interest in and enthusiasm for photography (specifically stock) and design. In addition to general customer service responsibilities, you'll gain a wide range of experience, from online media business practices to stock photography from all angles, and you'll gain a foothold into the larger photo/design/marketing/ad arenas.
We offer generous benefits for all our full time employees and a salary that reflects your experience and skills. To apply, send a C.V. and cover letter. In your letter, explain why your experience and goals match this particular opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Include but are not limited to the following:)
-Attend to all aspects of customer service and customer relations.
-Address customer concerns in courteous and professional manner.
-Keep track of customer accounts/billing etc
-Develop and maintain relationships with existing customers.
-Provide email support
-Assist customers with technical support related issues. This ranges from internet browser questions to imaging problems.
-Maintain voicemail response and prompt follow-up to customer concerns.
REQUIRED SKILLS
In the Dutch language, you have writing, reading, speaking, and listening proficiency equal to that of a well-educated native. Without non-native errors of structure, spelling, style, or vocabulary, you can write, speak, and edit both formal and informal correspondence.
-BA in design/photo related field or significant experience
-In addition to English, you must be able to speak and write in Japanese with functionally native fluency
-Some experience with telephone customer support
-Basic understanding of Photoshop and digital imaging manipulation techniques
-Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)
-Self motivated, able to work independently
-Highly organized and detail oriented
-Fast learner
-Ability to multitask in fast paced environment
-Patience in assisting the less technically adept
COMPUTER SKILLS
Literate in Microsoft Windows & Microsoft Office applications i.e. MS Word, Excel, etc. Familiarity with Abobe Illustrator is a plus!
OPTIONAL SKILLS
Proficiency in any of the following additional languages will be considered a plus: Japenese, French, Spanish, Italian, German, Portuguese, or Mandarin.
We offer generous benefits for all our full time employees and a salary that reflects your experience and skills. To apply, send a C.V. and cover letter. In your letter, explain why your experience and goals match this particular opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Include but are not limited to the following:)
-Attend to all aspects of customer service and customer relations.
-Address customer concerns in courteous and professional manner.
-Keep track of customer accounts/billing etc
-Develop and maintain relationships with existing customers.
-Provide email support
-Assist customers with technical support related issues. This ranges from internet browser questions to imaging problems.
-Maintain voicemail response and prompt follow-up to customer concerns.
REQUIRED SKILLS
In the Dutch language, you have writing, reading, speaking, and listening proficiency equal to that of a well-educated native. Without non-native errors of structure, spelling, style, or vocabulary, you can write, speak, and edit both formal and informal correspondence.
-BA in design/photo related field or significant experience
-In addition to English, you must be able to speak and write in Japanese with functionally native fluency
-Some experience with telephone customer support
-Basic understanding of Photoshop and digital imaging manipulation techniques
-Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)
-Self motivated, able to work independently
-Highly organized and detail oriented
-Fast learner
-Ability to multitask in fast paced environment
-Patience in assisting the less technically adept
COMPUTER SKILLS
Literate in Microsoft Windows & Microsoft Office applications i.e. MS Word, Excel, etc. Familiarity with Abobe Illustrator is a plus!
OPTIONAL SKILLS
Proficiency in any of the following additional languages will be considered a plus: Japenese, French, Spanish, Italian, German, Portuguese, or Mandarin.
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